Terms of use

1. General

These terms (the "Agreement") govern the relationship between the exchange service Prime Exchange (the "Service") and the user (the "User").

By using the site and the services, you confirm that you have read, understood and accepted this Agreement. If you do not agree, stop using the site.

2. Who can use the Service

To use the Service you must meet all of the following:

• You are 18 or older (or you have reached the age of majority in your jurisdiction).
• You have full legal capacity to enter a binding contract.
• You are not a resident of a country under international sanctions, or of a country where the use of cryptocurrency is prohibited.

3. The services

The Service exchanges digital assets (cryptocurrency) for fiat, and fiat for digital assets. The Service is not a bank, a financial adviser or an investment broker.

A transaction is final and cannot be reversed once funds have been sent to the details the User provided.

4. Rights and duties

The User agrees to:

• Give accurate, current information when opening a request.
• Provide the correct wallet and bank details. The Service is not liable for funds sent to a wrong address.
• Not use the Service for illegal activity (money laundering, terrorist financing, fraud).

The Service may:

• Pause a transaction for an AML/KYC check.
• Change exchange rates with the market until the deal is locked.
• Refuse service without giving a reason if the User breaks this Agreement.

5. Risk warning

The User understands that cryptocurrency transactions carry a high level of risk. Asset prices can move sharply in a short time. The User is fully responsible for their own financial decisions.

6. Limitation of liability

The Service is not liable for losses caused by:

• Failures of blockchain networks (delayed transactions, high network fees).
• Technical problems on the side of the User's bank or payment system.
• Force majeure (natural disasters, changes in law, armed conflict).
• The User losing access to their devices or wallets.

7. Intellectual property

All content on the site (text, logos, design, code) belongs to Prime Exchange and is protected by copyright. Copying it without written permission is not allowed.

8. Changes to this Agreement

We may change this Agreement at any time. The updated version takes effect when it is published on the site. Continuing to use the Service after a change means you accept the new terms.

9. Contact

For questions about this Agreement, contact support:

Email: [email protected]